Our Policies

We respect and are committed to protecting your privacy. We may collect personal identifiable information when you purchase a product, subscribe to a service or request information on our website. We will not sell or give your personal information to anyone. We do keep a record of your order history so that we may continue to provide you with the best level of customer service in the future.

The safety of your payment and personal information is of the utmost importance to us. Our shopping cart uses secure socket layer (SSL) encryption to protect your payment information so that it can only be read by the payment processor. Payment information using checkout with PayPal is only visible to their payment processor.

All refunds for pre-authorized returns received in acceptable condition will be processed within five (5) business days upon receipt of the returned merchandise. A credit for the sale price of the returned item(s) will be made to the original form of payment only.

Orders placed with Bungalow & Co will ship Tuesday through Friday, excluding holidays. Shipping and handling costs are determined by size, weight and delicacy of items ordered. For more information on our shipping and handling policies, please refer to our FAQs page.

For purchases made online and instore, we accept all major credit cards, Afterpay, ZipPay and Bungalow & Co gift cards as forms of payment. 

Store merchandise (with the exception of custom, special-order and final-sale items) may be returned within 5 days of receipt. If you would like to return an item, please contact us to make arrangements as we cannot accept returns without prior authorization. Furniture must be returned in like-new condition with its original packing and materials. We are unable to accept returns of items damaged by weather conditions or customer use. Customers will be responsible for return shipping charges and original shipping charges will not be refunded. All fresh floral, custom and special-order items as well as final-sale merchandise are non-returnable.